We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at freedomtikokajjshshnsj@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at freedomtikokajjshshnsj@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at freedomtikokajjshshnsj@hotmail.com.

Return and Refund Policy

Last Updated: September 15, 2026

At Freedom, we want you to be completely satisfied with your purchase. If you are not satisfied with a home product you purchased from us, you may be eligible to return it for a refund or replacement, subject to the terms below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, accessories, and documentation, where applicable.

• Proof of purchase or your order information may be required.

• Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or if you receive the wrong item.

We may request photos or other information to help us evaluate the issue. If the item is confirmed to be damaged, defective, or incorrectly shipped, Freedom may provide a replacement or a full refund, including applicable return shipping costs.

3. Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged products caused by customer misuse.

• Products without their original packaging when packaging is required for resale.

• Items marked as final sale.

• Personalized or customized products, unless they arrive damaged or defective.

4. How to Request a Return

To request a return, contact us at:

Email: freedomcompany@gmail.com

Please include:

• Your name

• Order number

• Product name

• Reason for the return

• Photos, if the product is damaged or defective

Our customer service team will provide return instructions if your request is approved.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

6. Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Freedom is not responsible for returned packages that are lost or damaged during transit before they reach us.

7. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us at freedomcompany@gmail.com. Where appropriate, we may offer a replacement instead of a refund.

8. Late or Missing Refunds

If you have been notified that your refund was processed but have not received it, first check with your bank or payment provider. Processing times can vary.

If you still have not received your refund, contact us at freedomcompany@gmail.com.

9. Policy Changes

Freedom reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about returns, refunds, or your order, please contact:

Freedom
United States
Email: freedomcompany@gmail.com